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Shipping Policy

Thank you for visiting and shopping at FureverMyPet.

At FureverMyPet, we aim to provide you with the best shipping options available. Below are the terms and conditions that make up our shipping policy:

How long does delivery take?

Standard Products:

Processing Time: All orders are processed within 1-3 business days before dispatch.

Estimated Delivery Time:

• Standard Shipping: 15-24 business days
• Artisan Express: 8-17 business days

Custom Handmade Products:

Processing Time: All orders are processed within 1-3 business days before dispatch.

Confirmation & Assessment: Email confirmation of product details and assessment takes 1-3 business days.

Crafting Time: Skilled artisans take 10-25 business days to create your custom piece, depending on design complexity.

Delivery Time (includes production & shipping):

• Standard Shipping: 26-52 business days
• Artisan Express: 19-45 business days

Note: Orders are not shipped/delivered on weekends or holidays. High volumes may cause slight delays. Should there be any significant delay, we will promptly notify you via email.

How will I know my delivery has been shipped?

You’ll receive an email with your tracking number(s) once your order ships. Tracking information will be updated within 1-3 business days after dispatch. If tracking hasn’t been updated within 10 business days, please contact us at info@furevermypet.com.

Who will handle my delivery?

Your goods will be shipped by our trusted courier partners like USPS, UPS, and other local carriers for safe and efficient delivery.

Where does FureverMyPet ship to?

FureverMyPet ships to the following countries: United States (excluding remote islands), Malaysia, New Zealand, Norway, Singapore, Switzerland, Australia, Brazil, Japan, and most European countries (UK, Germany, France, Italy, Spain, etc.).

Please note: Delivery to certain areas may be restricted due to carrier limitations.

Shipping Information

Wrong Address Disclaimer

Buyers are responsible for entering the correct shipping address. Once the order has been dispatched, it may not be possible to make any corrections.

Lost/Stolen Packages

FureverMyPet is not liable for lost or stolen packages marked as delivered. Please report issues to the shipping carrier using your tracking information.

Damages

If you receive a damaged order, please contact us within 7 business days. Keep all packaging materials for claim purposes.

Shipping Support

Email: info@furevermypet.com

Phone: +1 (417) 295-7677

Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8)

Physical Addresses:

• • Haikou City, Hainan Province, China
• • Kwai Chung, NT, Hong Kong
• • 1312 17th Street Suite 962, Denver, CO 80202, United States